Principle 1

The governance arrangements safeguard the health, safety and wellbeing of patients, the public and members of staff.

Appropriate governance arrangements include having clear definitions of the roles and accountabilities of the people involved in providing and managing pharmacy services. It also includes the arrangements for managing risks, and the way the registered pharmacy is managed and operated.


1.1       The safety and quality of pharmacy services are regularly reviewed and monitored

1.2       The risks associated with providing pharmacy services are identified and managed

1.3       All activities and services are carried out in a safe and effective way

1.4       There are clear lines of accountability for all the services provided

1.5       The roles of individuals involved in providing and managing pharmacy services are clearly defined

1.6       Patients and the public can raise concerns about the registered pharmacy, the pharmacy services and the staff and these are dealt with appropriately

1.7       Reports from the GPhC and any other organisations with whom you have statutory obligations, are taken into account and action is taken where appropriate

1.8       There are appropriate professional indemnity arrangements in place for services provided by the registered pharmacy, and suitable public liability and other relevant insurance arrangements in place for the premises themselves

1.9       All necessary records for the safe and effective running of the registered pharmacy are kept and maintained appropriately

1.10     The confidentiality of patient and public information is properly managed

1.11     Children and vulnerable adults are appropriately safeguarded.


Compliance indicators

The following are examples of how you can demonstrate that you have taken steps to meet the standards:

  • you consider what products are and are not appropriate to sell from the registered pharmacy
  • you consider which services are appropriate to offer from the registered pharmacy
  • records are clear, legible, accurate, up to date and available at the registered pharmacy
  • you record and regularly review incidents and take action where appropriate
  • you record near misses, dispensing errors and accidents in the registered pharmacy, and any action taken as a result of these
  • an effective risk-management policy and procedure is in place, for example using a risk register
  • a complaints procedure is in place which is openly available to patients and the public
  • there is an audit trail of complaints received and how these have been considered and responded to in a timely manner
  • you consider feedback and guidance from us, other appropriate bodies, patients and members of the public, and you respond accordingly
  • you listen to feedback from staff, and the patients and public who use your pharmacy
  • there is evidence that you have appropriate indemnity arrangements for the registered pharmacy and all the services provided
  • you have plans in place for the continuing provision of pharmacy services in case service provision is disrupted
  • staff have undergone appropriate child protection training.

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