A Digital Civil Service for a Better Government
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Introduction: a big challenge for the civil service
There are approximately 5.4 million people working in the UK public sector, of whom 2.8 million work in the civil service within central government . The people that work in the sector are incredibly dedicated. In the majority of cases they have chosen to work in this sector because they share a common ethos of working to make people and society a better place.
Unfortunately, technology is often a barrier to this ambition. Many public sector organisations use out-dated technology and hardware. Many organisations block certain websites and services, including those that the rest of society sometimes use to try and engage the public sector and voice their complaints. Meanwhile, valuable skills and experience have been lost from many areas thanks to decades of outsourcing, both of ICT and of whole departments and functions. This is equally true of delivery skills and first-hand knowledge of people’s needs.
Moving to a new approach to digital – one that works for everyone – will require government to address these challenges. It will require the building up of new capabilities. Some roles might disappear but others will appear as a new kind of government is built; one that is fundamentally more responsive to people’s needs.
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